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Customer service technology

Are you delivering the same positive customer experience during the current climate with employees working remotely? With the Government urging people to continue working from home where possible, remote and home working is now becoming a permanent reality for most companies.   With this in mind, have you considered how effective your existing systems, and short term measures were during the first lock down, and how they...

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Workplace technology partner

Partnering with an experienced communications and technology partner is becoming more critical, as staff are now working from various locations. Having the right service partner will ensure you can take advantage of a whole host of benefits to your business and we have highlighted just a few of them in this blog. Maintaining effective communication and collaboration across all areas of your business is vital to...

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home working technology

We have all seen the adverts on TV with people working from home, where large companies are demonstrating a ‘business as usual’ approach with the ability to help and assist customers while working from home and of course with the token cat walking across the screen. As a business owner or manager, have you asked the question, how are these companies managing this, what have these...

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Business communication system

When integrating remote working within your business, which areas have you identified that could be improved, for example through the use of cloud-based services can you make this way of working, work better? And would it improve overall performance? It is clear to see that remote working has enabled many businesses in the short term to continue operating throughout the Covid-19 crisis and lockdown. This has...

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telephone calls with Microsoft Teams

Are you getting the most out of Microsoft Teams? Take advantage of Direct Routing by Integrating your Teams account with the Insightconxs platform to enable external calling with a free 12 month hosted user licence. With flexible home working becoming a more permanent fixture in the way we work, organisations are constantly assessing their remote working applications and communication systems. Microsoft Teams is proving an invaluable tool...

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Office technology

Have you considered how the planned reconfiguration of your offices will affect communication across your business?      Many organisations are currently evolving their use of technologies to support the changing work patterns and locations of their staff. When making these changes it is vital you consider how the configuration of your office could impact your communication.    Are your existing systems still able to support you and your teams?    You...

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business communication system return to work

With the return to work just around the corner for many businesses, now is the time to review the office technology and systems you have in place. How has business been coping and adapting during the Covid19 crisis? Did your existing technology help you, or did you require the help and assistance of new and innovative solutions to overcome the many new challenges presented by Covid19? For many...

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Technology systems for remote working

Despite the many challenges presented by Covid19, technology has enabled businesses to continue working both productively and effectively outside of the traditional workplace.  It has been great to see so many businesses embracing remote working to evolve and adapt to the current situation.  With this in mind, we want to ask you whether you feel more businesses will be looking at integrating remote working on a more...

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Business continuity planning

With the current pandemic crisis creating challenging and uncertain times for businesses, it has highlighted just how important it is to have an effective and appropriate business continuity plan in place, which also covers your communication and systems. Communication is a vital part of business, so it is vital that you have a plan in place covering how you will continue to communicate effectively with your...

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Unified Communications is a great tool that can be integrated within businesses of all shapes and sizes, however many businesses are still somewhat hesitant about adopting this new technology due to some confusion around things such as cost and installation. A Unified Communication systems brings together email, files and your phone system together into one simple application which you can use on multiple devices. In this...

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