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Demystifying Unified Communications

Demystifying Unified Communications

Unified Communications is a great tool that can be integrated within businesses of all shapes and sizes, however many businesses are still somewhat hesitant about adopting this new technology due to some confusion around things such as cost and installation.

A Unified Communication systems brings together email, files and your phone system together into one simple application which you can use on multiple devices.

In this blog, we have share our expertise to help dispel some of the myths surrounding Unified Communications.

Is Unified Communications expensive?

Introducing Unified Communications into your organisation is actually significantly cheaper per user than the traditional communication networks used in businesses.

During the planning stage for integrating Unified Communications, an audit will be carried out of your current network, helping to identify who uses it and how they use it.

You can then take this knowledge when your UC system is being planned and integrated to make informed decisions on who you want to have access and what you want them to have access to.

As Unified Communications  is completely tailored to your needs, you only pay for what you need for each person, reducing any redundant costs within your current system and making it a more cost effective solution.

Unified Communications is also an agile system which can be easily scaled up or down as and when people join or leave your team, ensuring that you are only paying for live users.

If our current system works, why replace it with Unified Communications?

There is a well known saying, ‘If it isn’t broken, don’t fix it’ and many businesses tend to apply this approach to their systems, processes and procedures.

In a world where the business landscape is continually evolving, it is vital that you are moving forward thinking. This involves regularly auditing and evaluating your systems, allowing you to consider how relevant and effective they are for your business.

Your current system may work but is it fit for purpose both currently and for the future?

It is important to look at how your business operates and how your team communicates – is your existing system really working effectively and efficiently?

Your team may be having issues with the current way of working and this change could really help to boost productivity and achieve better time efficiencies.

Finally, consider whether your existing system is helping to future proof your business.

Will it be able to change with you and continue meeting your needs?

As we’ve already discussed in this blog, Unified Communications is a very agile system and can be very easily adapted to meet your changing needs and requirements.

Transitioning over to Unified Communications  will be difficult and cause problems

A final concern businesses often have is around the issues that may come with transitioning over to a new system, such as downtime. 

With Unified Communications, your provider scopes out what you need, will work with you to test and integrate the system with your team before an official organisational wide ‘roll out’ takes place.

This approach helps to prevent any issues during the initial stages, making the transition as smooth as possible for you, your staff and your clients.

A Unified Communications system also requires very minimal support from your IT team or provider. It is easy and simple for you to make any small tweaks and changes yourself, but your provider will always be on hand to resolve any issue quickly and effectively, to keep you ‘switched on’ at all times.

Anthony Gander
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